Support Worker

Support Worker

Responsible to: HUB Registered Manager
Department: The HUB - Adults Residential Services

Job role

To deliver high-quality, person-centred support to adults with learning disabilities, autism, complex needs, and behaviours of concern, enabling them to live fulfilling lives within their own homes and communities. The role focuses on promoting independence, choice, dignity, inclusion, wellbeing, and positive outcomes while ensuring individuals receive safe and effective support tailored to their needs and aspirations.

The post holder will work flexibly across services within The Hub as required and in accordance with the needs, preferences, and outcomes identified for the people we support. The role includes working evenings, weekends, bank holidays, sleep-ins, and other unsociable hours as required.

Key duties

Person-Centred Support

• Provide safe, compassionate, and consistent support that enables people to achieve their personal goals and maximise independence.
• Promote individual choice, control, rights, dignity, privacy, and self-determination in all aspects of support.
• Support individuals with daily living activities including personal care, meal preparation, household tasks, budgeting, shopping, and maintaining their home environment where required.
• Act as a positive role model, encouraging confidence, self-esteem, and participation in community life.
• Support individuals to engage in education, volunteering, employment opportunities, social activities, and hobbies that are meaningful to them.

Health, Wellbeing and Safety

• Support individuals to access healthcare services and maintain their physical, emotional, and mental wellbeing.
• Administer, record, and monitor medication in accordance with company policy, training, and regulatory requirements. (Where trained and authorised to do so.)
• Follow care plans, support plans, risk assessments, and Positive Behaviour Support strategies to ensure safe and effective delivery of care.
• Recognise, respond to, and report concerns relating to safeguarding, health and safety, wellbeing, or service quality in accordance with organisational procedures.
• Accurately record accidents, incidents, restrictive practices, behavioural interventions, and safeguarding concerns within agreed timescales.

Promoting Independence and Inclusion

• Support individuals to develop life skills and increase independence wherever possible, including personal care, communication, travel training, money management, cooking, and household management.
• Encourage participation in community activities and social opportunities that promote inclusion and reduce isolation.
• Support individuals to plan holidays, leisure activities, and events within agreed budgets and risk management arrangements.
• Assist individuals to understand and maintain personal safety, security, and wellbeing within their home and community.

Partnership Working

• Develop positive and professional relationships with families, advocates, healthcare professionals, social workers, and other stakeholders involved in supporting the individual.
• Act as a Key Worker when allocated, supporting reviews, goal setting, support planning, and monitoring outcomes.
• Participate actively in multidisciplinary meetings, reviews, supervisions, team meetings, and training activities.

Quality, Compliance and Continuous Improvement

• Maintain accurate, timely, and professional records in accordance with organisational policies and data protection requirements.
• Contribute to maintaining high-quality services that achieve excellent outcomes and demonstrate compliance with CQC standards and organisational expectations.
• Complete all mandatory training and work towards relevant qualifications as required.
• Work in accordance with company policies, procedures, legislation, and professional standards.
• Undertake any other duties reasonably required that are consistent with the responsibilities and grade of the post.

Safeguarding Responsibilities

• The post holder has a responsibility to safeguard and promote the welfare of adults at risk. They must recognise and report any concerns relating to abuse, neglect, exploitation, poor practice, or harm and take appropriate action in accordance with safeguarding procedures and statutory guidance.

The post holder will undertake such other duties as may reasonably be required commensurate with this grade, at the initial agreed place of work or at other locations in the Company catchment areas.

Person specification

Candidates will be assessed for shortlist and interviewed against the following criteria.

Qualifications

Essential

• Willingness to complete the Level 2 Diploma in Adult Care (or equivalent) within 12 months of appointment.
• GCSE Grade 4/C or equivalent in English and Maths

Desirable

• Level 2 Diploma in Adult Care, Health and Social Care qualification, or equivalent.
• Relevant training in safeguarding, medication administration, autism, or Positive Behaviour Support.

Experience and knowledge

Essential

• Experience supporting adults with learning disabilities, autism, complex needs, or behaviours of concern.
• Understanding of safeguarding responsibilities and professional boundaries.
• Experience working as part of a team and supporting individuals to achieve personal outcomes.
• Understanding of person-centred approaches.
• Understanding of equality, diversity, inclusion, and human rights.
• Awareness of confidentiality and data protection requirements.

Desirable

• Experience within supported living, residential care, community support, or social care settings.
• Knowledge of CQC regulated services.
• Experience using electronic care recording systems.
• Knowledge of the Mental Capacity Act.
• Knowledge of Positive Behaviour Support principles.
• Knowledge of risk assessment and risk management processes.

Skills and attributes

Essential

• Excellent communication and interpersonal skills.
• Ability to build positive relationships with individuals, families, and professionals.
• Ability to work independently and use initiative appropriately.
• Ability to maintain accurate records and reports.
• Be IT proficient
• Strong commitment to equal opportunities and diversity
• Have a desire to make a positive difference to the lives of adults with additional needs

Desirable

• Ability to facilitate meaningful activities and support planning.
• Experience contributing to care planning.

Company values

Essential

• Care – Demonstrates compassion, empathy and commitment to delivering outstanding support.
• Trust - Acts with integrity, accountability, and professionalism, building confidence in others through reliable decision-making.
• Respect – Values diversity, promotes inclusion and treats others with dignity.
• Progress – Embraces learning, development and continuous improvement.